Our mission is to build a healthier world, giving you as many healthy days as possible
You want to realize your best health. And you can do so with holistic, affordable care that is personalized to your unique health journey. And we can help by providing experiences that are personalized and empowering. Experiences that allow you to engage in ways meaningful for you. It all starts with your medical plan.
The Aetna Open Access® Managed Choice® Plan lets you visit any licensed provider anytime you need care. However, network doctors contract with Aetna to offer rates that are often much lower than their regular fees. This helps you save.
The Aetna Premier Care Network will be offered in certain locations. You can find out if you live in a Aetna Premier Care Network location by contacting an Aetna Health Concierge at 1-855-496-6289.
Aetna Premier Care Network doctors and hospitals must apply to be in the network. We select those that meet our standards for quality care as well as cost efficiency. Then, we build our contracts to include negotiated rates so you get maximum savings. These doctors and hospitals cannot charge more than the agreed amount, which means we calculate your percent share from a lower starting point.
Also, when you use Aetna Premier Care Network doctors, the plan covers preventive care visits at 100 percent. If you go outside the network for covered preventive care, you'll pay a share of the cost.
See if your doctor is in the network
You don't have to guess. You can find out right now with our online search tool.
If you’re thinking about joining Aetna, or are interested in what is available for the upcoming plan year, click on the links below to find doctors or dentists in your area.
If you’re already an Aetna member, you can confirm your current doctor, dentist or hospital is in the network. Log in to aetna.com. Then select the Find Care icon.
Simply enter the doctor’s or facility's name, procedure or condition, plus your home ZIP code. You can even find providers in another state. If you have a dependent living outside of your home zip code, please call Aetna Customer Service at 1-855-496-6289 for assistance with your provider search.
You’ll get a list of doctors or facilities based on your search. You can narrow the list using the options to the left of the results page. Depending on the plan you select, you may see an out-of-network doctor listed. But your cost will most likely be higher. Your enrollment materials have more details.
Manage your health care with cutting-edge tools
Once you’re an Aetna member, you’ll have access to tools and resources that will help you know more and be your healthiest. Take a minute to explore some of our popular offerings.
Your secure member website
Complete the one-time registration and log in. You can see what's covered, order a new ID card or print a temporary one, and check on your claims.
Plus, you'll have access to these great tools:
Provider search tool: Look for network doctors, hospitals, labs and other health care providers in your area. You'll find phone numbers, directions and more.
Online Chat feature: Chat with a member service representative about your benefits and claims.
Member Payment Estimator cost of care tool: Find out what it costs before you go to the doctor's office. This tool figures an estimate based on your health plan’s benefits.
Health Assessment: Make a difference in your health in just a few minutes. Fill out a simple health assessment. You’ll answer some questions about your health history and habits. Then you’ll get suggested strategies to improve your health and well-being. You can share your personalized results with your doctor.
Personal Health Record: See your medical history all in one place. The Personal Health Record updates itself based on your claim data. It may even help you avoid serious health issues by warning you about missed medical tests.
Even with a GPS, you can still get lost. When that happens, you have to do things the old fashioned way: ask for directions.
Navigating health care these days is the same deal. Technology has put a wealth of information right at your fingertips. Sorting through it all to find what you need can be overwhelming.
That’s when you should call an Aetna Health Concierge. They know health care like you know the roads of your hometown.
If you've got questions as you consider Aetna products, call a Health Concierge at 1-855-496-6289. They're available Monday through Friday, from 8 a.m. to 6 p.m. local time. You can even send an email.
And, once you’re an Aetna member, you can count on your Health Concierge to help you:
Better understand all the health and wellness benefits provided to you
Use the secure member website to find a doctor, check your coverage or look up a claim
Make good health care decisions and get preventive screenings
Use the various member tools and resources available to you
Better understand how to get the most out of your benefits
Talk to a doctor anytime, from anywhere
Health needs can happen at any time. But you'll get 24/7 access to a Teladoc® doctor.
Get a virtual house call from Teladoc
Health concerns can happen when you least expect them. And it's not always easy to get to a doctor. Whether you're traveling, home with a sick child or don't have the time to make an appointment, you'll have a new resource for care. Once you become an Aetna member, you and your eligible dependents have 24/7/365 access to U.S. board-certified doctors, including pediatricians, by phone or video.
Simply call or log in to request a consultation. You'll get connected to a physician licensed in your state.*
Teladoc doctors can:
Diagnose your condition
Teladoc doctors can treat non-emergency conditions like:
Cold and flu symptoms
Ear infections and more
Plus, you can avoid the hassle of a waiting room because you can use Teladoc from the convenience of home or work.
And, your Teladoc visit costs less than a trip to the ER or urgent care center. And it will never cost more than a doctor’s office visit.
*Teladoc consults are available only in the United States. Teladoc is available in all states, except Arkansas. Video consults are not available in Texas. Telephonic consults are not available in Idaho. Georgia has state regulations that limit the duration of a new prescription to three days. However, an existing medication refill can be granted for 30 days.
Get nurse support at no added cost
Your well-being is our number one priority. That's why you get appropriate nurse support, free when you enroll in an Aetna health plan. Take a moment to explore some of our top programs.
Talk to a nurse anytime, day or night
Have a health question that can't wait until your next doctor's visit? Or even until the next morning? We can help. When you’re an Aetna member, you can get answers from a registered nurse by giving our Informed Health®* Line a call. It’s available 24/7.
*While only your doctor can diagnose, prescribe or give medical advice, the Informed Health Line nurses can provide information on more than 5,000 health topics. Contact your doctor first with any questions or concerns regarding your health care needs
Get one-on-one nurse support
Facing a serious or ongoing medical issue can feel daunting. With the Aetna In Touch CareSM program, you won’t go through it alone.
If your need is urgent, In Touch Care provides you with one-on-one phone support from a registered nurse. The nurse learns your medical background and becomes your point of contact for managing your health care. They’ll help guide you through your treatment, point you toward useful online resources and help you create a custom plan of action.
If you’re facing less urgent health issues, In Touch Care provides virtual care. It offers online coaching programs to help you make healthy lifestyle changes, and tools to help track your progress. Best of all, if you need some extra help while using these resources, an In Touch Care nurse is a just a phone call away.
Get help coordinating your care
Feeling overwhelmed by your health care situation? The nurses and health care professionals on your Care Advocate Team can lend you a hand. They help:
Explain your care in ways that make sense
You coordinate ongoing care for severe or ongoing medical conditions
By following up to make sure you’re doing well and offer more help
Give your baby a healthy beginning
Everyone wants what’s best for their baby. With our Beginning Right® maternity program, you can take steps before your baby arrives to help ensure a healthy start.
Behavioral Health Benefits Included
The need for behavioral health benefits is real. Unfortunately, most behavioral health issues go unaddressed. One in five adults has a diagnosable mental health event each year.
We understand behavioral health intellectually and emotionally. If you or a loved one needs behavioral health services, we offer benefits and programs to help you find your way back. You’ll have support to actively manage your complex health issues. And you’ll be able to connect to doctors, counselors and facilities in your health plan’s network.
Discount programs are NOT insurance and program features are not guaranteed under the plan contract and may be discontinued at any time. Discount programs are in addition to any plan benefits and may require a separate charge to access such programs. Discounts offered hereunder are NOT insurance.
Discounts are a great way to save money. But they’re not insurance. Instead, at a discount, you get access to a vendor that has agreed to give our members discounted prices on products and services. You pay the full discounted price directly to the vendor.
Weight management: Save on some of today’s most popular weight-loss programs and meal plans from CalorieKing®, Jenny Craig® and Nutrisystem®. Enjoy one-on-one help, personalized menus, online tools, chat rooms and more.
At-home products: Save on blood pressure monitors, pedometers and activity trackers, electrotherapy TENS units (a device for pain-relief) and many other Omron® products.
Books: Save on books, DVDs and more through the American Cancer Society Bookstore and the Mayo Clinic Bookstore. You can also get discounts on yoga DVDs and books from Pranamaya®.
Fitness: Look and feel better for less. Save on gym memberships* and name-brand home fitness and nutrition products that support a healthy lifestyle. Services are provided by GlobalFit®.
Hearing: Pay less for hearing aids, hearing aid batteries mailed to your home, exams and more. Choose from leading manufacturers. You also get free follow-up service for one year. Because discounts aren’t insurance, you don’t have to worry about claims or referrals. And there are no limits on how often you can use them.
Need help? Talk to an Aetna Health Concierge at 1-855-496-6289
Monday through Friday, 8 a.m. to 6 p.m. your local time. Or, send us an email.